HOW CLIENTS BENEFIT GLOBAL NETWORK From our base in central Scandinavia we work with a world-wide network of contacts and relationships to ensure our clients are exposed to the latest developments in international communication. We work especially with British and Australian organisations regarding developments in speciality subjects within the training field. Our extensive range of local government and private industry contacts around the world offers excellent prospects for our customers to network, link, benchmark and partner. EXPERTISE ICG’s consultants and trainers come from a variety of business and management backgrounds, including senior positions in international organisations. All consultants are strong and highly experienced international communicators therefore we can guarantee that our clients are exposed to the best quality international expertise. EMPHASIS ON CLIENTS NEEDS ICG’s main emphasis is on client needs. Customer satisfaction tops our list of priorities and is achieved through constant dialogue; involvement and effective monitoring of performance and follow-up with client’s to ensure needs are being met. LANGUAGE & SKILLS TRAINING At ICG we concentrate on developing participant’s skills in the Language in conjunction with specific subject skills training. This ensures that a more rapid development is achieved as well as focusing on the relevance of the training for the client’s industry, profession and use. This may include presentation training, business writing skills, inter-cultural training, social skills for business, visitor reception, specific terminology, international negotiating and marketing to name some examples. CONSULTATIVE SERVICES We provide rapid high quality consultative services to numerous Scandinavian and International clients ranging from translations, copywriting of material for marketing and information brochures, assistance with preparation for international meetings and linking to both private and multi-level governmental organisations globally. Our contact net is worldwide and is especially strong in the Anglo-world with emphasis on the UK. Furthermore our strategic alliance with iNet (International network for educational transformation) gives us and our customers in the schools and education development areas the opportunity to globalise their approach to education. ICG is the Swedish and Baltic representative for iNet. QUALITY Our programmes are synonymous with quality. From our first contact with a potential customer we concentrate on providing top quality needs based services targeting complete customer satisfaction. Our testing, interviewing, needs establishment, targets and complete evaluation procedures guarantee that our programmes achieve this. We have a 100% customer satisfaction target and we are continuously achieving this (please click here to see our full quality procedure).